Driving into town for a meeting this morning I got a phone call from a very shaken up OH who said he had just been informed that he was facing a disciplinary hearing. To say I was shocked would be an understatement. I finally managed to get the story out of him in bits and pieces and this is the gist of it.
Our Financial Advisor requires an up-to-date value on OH’s Provident Fund, the last statement we have is December 2011. OH asked his HR Department to request this from the management company but what we got back seemed to be employee contributions for this year only. Again OH requested a current value and was told that the statement would only be available at the end of October which is a bit late as he is retiring at the end of November.
So we asked our Financial Advisor if he could try and access the information for us seeing as we have given him signed permission to act on our behalf. I’m not sure exactly how what happened next came about but it turns out that one of his staff emailed everyone in the management company requesting the information but did this by forwarding my email to him containing the previous correspondence between me and OH and OH and his HR company. The management company contacted OH’s company and raised the roof because we said we were not getting what we asked for (and still don’t have it) and because only the provident fund trustees at OH’s company are allowed to request this info (who would have known?). The HR lady had the cheek to ask him why he involved his wife!
I am still waiting for our Financial Advisor to return my or OH’s calls and I am extremely unhappy that OH has been put through so much unnecessary stress. One would expect the staff working in the Financial Advisory Industry to use some discretion with people’s personal information. Poor OH is being held responsible for something completely outside of his control.
I went into my meeting with chest pains as a direct result of the stress of the situation. Here we are, trying to prepare for his retirement and employing the services of an expert and this is what we end up with.