Blasted out of shops

Why do we have shops? Is it just to create employment or to provide their customers with goods and services?

I ask because more and more I find myself driven out of shops because of the awful loud music assaulting my ears. I’ve come to the conclusion that the music is to keep the staff happy and too bad if the customers find it unbearable.


Yesterday I was shopping for a gift at the Waterfront, two out of the three shops specialising in soaps, lotions and pamper treatments were pumping club style music into their shops. In the first shop I could not hear what the sales assistant was saying and asked for the music to be turned down, she went away and came back asking if it was better but there was no discernable difference so I walked out. I just walked in and out of the other shop when I heard the same type of loud music blaring away. I would have thought that soothing music would be a more appropriate choice for their product range but the music is clearly for the benefit of the young staff not their more mature customers.

Not everyone has perfect hearing and loud background noises make it difficult for people with hearing aids as well. And that goes for screaming kids too. I am not against kids in restaurants, just those whose screeches have the ability to shatter crystal at 5 metres. If you have that type of kid please don’t inflict him or her on other diners, some of us actually want to have a conversation with our dining companions without your little darling’s accompaniment, trust me, it’s not music to our ears!

While on a retail rant, our local PnP has drawn criticism and complaints for months on Facebook for a variety of reasons –stock availability, rude staff, even ruder shelf packers, cleanliness, the list goes on. Every complaint receives the same auto response about how our business is important to them and our complaints will be investigated. Nearly a year later nothing has changed and more and more people are shopping elsewhere. Lower demand leads to even lower stock levels and more stock outs and more complaints. I seriously wonder if there is anyone in management there with a couple of brain cells and the will to actually sort this Cinderella store out.


11 thoughts on “Blasted out of shops

  1. I so agree with you, and many a shop has lost out on my business because of the awful cacophony which assails my ears as I am about to walk in and spend Megabucks. 😀 I have another rant, about chocolate bars that have gone down in weight from 100g, to 90g, and now to 80g. Today I bought a loaf of bread which is now 700g instead of the usual 800g. Do they think we don’t notice these items just shrinking before our very eyes? 😯

    • Yes I’ve also noticed the chocolate shrinkage, so far at least Lindt do not seem to have followed the trend. One has to be super alert to not be taken in by these tricks.

  2. Wow those are awful situations. We had one clothing store here that catered to middle school and high school kids, and they blasted music too. But when the middle school parents refused to shop there anymore, they turned it down to a normal volume. Here’s an interesting thing – a local movie multiplex used to play contemporary music outside, not at high volume, just modern heavy rock (not easy-listening stuff). Well, the high school crowd started hanging out outside the theater after 8 PM and fights broke out nightly. So the theater cut out the rock and instead plays a mix of Sinatra and his contemporaries as well as light jazz – no more kids, no more problems! Drove them right out.

    And I agree with you about screaming toddlers. We taught our daughter from young how to behave and we never had that problem. Once, when another toddler at another table started screaming and our daughter copied her, we left the restaurant immediately and she had “quiet time” at home. She never did it again. So yes, it CAN be done!

  3. That must have been a most annoying shopping trip. I also do not like loud music in shops. Fortunately our local PnP is a fantastic store and apparently comes highly recommended by all and sundry. My beef is with the Wimpy stores that have these children’s play areas. The parents don’t seem to care how loudly their children scream or thump on the equipment and the staff is presumably not allowed to say anything to the kids.

    • Yes pussycat I agree, many parents seem to regard those play areas as a license to abdicate their responsibility as parents – amazing how they just seem to tune out 😉

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